MB Print Online Store Terms and Conditions § 1Definitions Account – a free Store feature (service) regulated by these Terms and Conditions, through which the Customer can create their individual Account in the Store, where data provided by the Customer and information about their Orders placed in the Store are collected; Customer or Client – any entity placing an order in the Store; Store – an online store operated by the printing house at www.mbprint.pl; Service Provider – MB print Marcin Borowski, ul. Lewandowskiego 5/29, 70-237 Szczecin, Tax ID: 8513144062, REGON: 368295020; Working Days – days of the week from Monday to Friday, excluding public holidays in the Republic of Poland; Delivery – the delivery of prints specified in the order by the Service Provider to the Customer via the Carrier; Carrier – courier companies cooperating with the Service Provider; Goods – products presented by the Service Provider through the Store, which may be subject to printing services; Agreement – a distance contract for the provision of printing services concluded under the terms specified in these Regulations and the General Terms and Conditions, between the Customer and the Service Provider; Order – a declaration of will by the Customer submitted via the Order form and directly aiming at concluding an Agreement with the Service Provider; Registration Form – a form available in the Store, enabling the creation of an Account; Shopping Cart – a component of the Store’s software where the Goods selected by the Customer are visible, and where it is possible to determine and modify Order details; Regulations – these Store regulations. § 2Contact with the Service Provider Postal address: MB print Marcin Borowski, ul. Lewandowskiego 5/29, 70-237 Szczecin, Poland. Email address: info@mbprint.pl. Phone number: 884 437 734 § 3General Provisions and Use of the Store All rights to the Store, including proprietary copyrights, intellectual property rights, as well as rights to designs, forms, and logos placed in the Store (with the exception of logos and photos presented in the Store for the purpose of presenting goods, the copyrights to which belong to third parties), belong to the Service Provider. The Service Provider will make every effort to ensure that the use of the Store is possible for Internet users using all popular web browsers, operating systems, device types, and internet connection types. The Service Provider uses the “Cookies” mechanism, which, when using the Store’s website, are saved on the Customer’s end device. The use of “Cookies” is intended to ensure the proper functioning of the Store. This mechanism does not destroy the Customer’s end devices and does not cause configuration changes in these devices. Cookies are used for statistical, marketing purposes, and to provide website functions. By using the appropriate browser function, you can delete Cookies at any time, and also block their future use. To learn how to manage Cookies, please refer to your browser’s help file. Information on this topic can be found by pressing the F1 key in your browser. If Cookies are not disabled, it means that the user consents to their use. The Customer is prohibited from providing unlawful content and from using the Store in a manner contrary to law or infringing on the personal or proprietary rights of third parties. It is not permissible to use the Store’s resources and functions to conduct activities that infringe upon the Service Provider’s interests. § 4Registration To create an Account, the Customer may register free of charge. Registration is not necessary to place an Order in the Store. Registration is carried out by filling in the Registration Form available on the Store’s website. During registration, the Customer has the opportunity to review and accept the content of these Regulations. The Customer may also voluntarily consent to the processing of their personal data for marketing purposes. Giving consent to data processing for marketing purposes does not condition access to the Account management service. Consent may be withdrawn at any time by submitting an appropriate statement to the Service Provider. After submitting the completed Registration Form, the Customer receives an email confirmation of registration (to the email address provided in the Form). At this moment, an agreement for the electronic provision of the Account management service is concluded, and the Customer gains access to their Account and the ability to change the provided data, with the exception of the login. § 5Orders Information contained in the Store does not constitute an offer by the Service Provider within the meaning of the Civil Code, but merely an invitation by the Service Provider to submit an offer to conclude an Agreement. The Customer may place Orders in the Store 7 days a week, 24 hours a day. The Customer places an Order via the Store’s website by selecting the Goods they are interested in, specifying their printing specifications, and choosing the “Add to cart” command. After completing the entire order in the Shopping Cart, the Customer selects the Delivery method and payment form and places the Order by clicking the “Order with payment obligation” button. In each instance, the Customer is informed about the total price of the selected Goods and Delivery, as well as all additional costs they must incur in connection with concluding the Agreement. Placing an Order constitutes the Customer’s offer to the Service Provider for an Agreement for the Goods that are the subject of the Order. After placing an Order, the Customer receives an email confirmation of the new Order. The Service Provider sends an email to the Customer’s provided email address informing them of the acceptance of the Order for processing. This information constitutes the Service Provider’s declaration of acceptance of the offer referred to in §5 para. 4, and upon its receipt by the Customer, an Agreement with the Customer is concluded. A VAT invoice for the order will only be issued if a Tax ID (NIP) number is provided in the Customer’s details during the order placement. § 6Payments The prices of Goods listed in the Store are gross prices and do not include information regarding Delivery costs or other additional costs. The Customer may choose the following payment methods for the Order: Bank transfer – to the Service Provider’s bank account (Order processing will begin after the funds are credited to the Service Provider’s bank account); Payment card or bank transfer via an external payment system – www.tpay.com, operated by Krajowy Integrator Płatności S.A. with its registered office in Poznań (Order processing will begin after receiving information from the www.tpay.com system about the payment being credited); Payment card or bank transfer via an external payment system operated by Autopay S.A. (Order processing will begin after receiving information from the Autopay system about the payment being credited); Payment card or bank transfer via an external payment system operated by PayPro S.A. (Order processing will begin after receiving information from the Przelewy24 system about the payment being credited); The Customer is informed on the Store’s website about the deadline by which they are obliged to make payment for the Order. If the Customer fails to make payment, the Service Provider will send the Customer an electronic reminder to make the payment. If the 14-day payment deadline expires without success, the Order may be canceled by the Service Provider. Available card payment methods: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro. Order processing time is counted from the moment positive payment authorization is obtained. § 7General Terms and Conditions In matters not regulated by these Regulations, the General Terms and Conditions apply, available at this address https://mbprint.pl/files/MBprint_OWU.pdf § 8Free Services The Service Provider provides free Account management services through the Store. The above services are provided 7 days a week, 24 hours a day. The Service Provider reserves the right to change the type, forms, time, and method of providing access to the aforementioned services. The Account management service is available after registration in accordance with the principles described in these Regulations and consists of providing the Customer with a dedicated panel in the Store, enabling them to modify personal data, as well as track the status of Orders and the history of past Orders. A Customer who has registered may request the deletion of their Account, and if such a request is submitted, it may be deleted within 14 days from the date of the request. The Service Provider is entitled to block access to the Account and free services in the event of the Customer acting to the detriment of the Service Provider or other Customers, the Customer violating legal provisions or the provisions of these Regulations, as well as when blocking access is justified by security reasons – in particular, the Customer breaching the Store’s website security or engaging in other hacking activities. Access blocking for the aforementioned reasons lasts for the period necessary to resolve the issues forming the basis for blocking. The Service Provider notifies the Customer about blocking access to selected services electronically. § 9Termination of the agreement (does not apply to Agreements) Both the Customer and the Service Provider may terminate the agreement for the provision of electronic services at any time and without giving reasons, subject to the preservation of rights acquired by the other party before the termination of the aforementioned agreement and the provisions below. A Customer who has registered terminates the agreement for the provision of electronic services by sending the Service Provider an appropriate declaration of will, using any means of remote communication. The Service Provider terminates the agreement for the provision of electronic services by sending the Customer an appropriate declaration of will to the email address provided during registration. If it becomes necessary to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Customer’s payment card. §10 Store Reviews The Store Customer has the option to voluntarily and free of charge provide feedback regarding purchases made in the Store. The feedback may also include a rating, photo, or review of a product purchased in the Store. After purchases are made in the Store, the Service Provider transfers the data necessary to create an email invitation to the company managing the survey process. The sending of surveys and the process of collecting feedback in forms is fully handled by TrustMate SA, with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends an email to the Customer requesting feedback and a link to an online form enabling them to provide it – the online form allows answering the Seller’s questions about purchases, rating them, adding one’s own description regarding the feedback, and a photo of the purchased product. If no feedback is provided after receiving the first invitation to give feedback, TrustMate may resend the invitation. Feedback may only be provided by a Customer who has made purchases in the Store. Feedback provided by the Customer is published by the Service Provider in the Store and on the TrustMate.io profile. Providing feedback may not be used by the Customer for unlawful activities, in particular, activities constituting an act of unfair competition against the Service Provider, or activities infringing on the personal rights, intellectual property rights, or other rights of the Service Provider or third parties. Feedback may only be provided for products actually purchased in the Store. It is forbidden to conclude fictitious/sham sales agreements for the purpose of providing feedback. The Service Provider itself or its employees may not be the author of the feedback, regardless of the basis of employment. Provided feedback may be deleted by its author at any time. § 11Final Provisions The content of these Regulations may be recorded by printing, saving to a medium, or downloading from the Store’s website. In the event of a dispute arising from the concluded Agreement, the parties will strive to resolve the matter amicably. Every Customer may use out-of-court methods for handling complaints and pursuing claims. The Service Provider reserves the right to amend these Regulations. All Orders accepted for processing are carried out based on the Regulations that were in force on the day the Customer placed the Order. The Service Provider will inform the Customer about changes to the Regulations electronically. If the Customer does not accept the new content of the Regulations, they are obliged to notify the Service Provider of this fact, which will result in the termination of the agreement. In matters not regulated by these Regulations, generally applicable provisions of Polish law apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act, the Personal Data Protection Act. These Regulations come into force on November 25, 2025.