General Terms and Conditions

I. GENERAL PROVISIONS

    1. These General Terms and Conditions [hereinafter: “GTC”] are general contract terms within the meaning of Article 384 § 1 of the Civil Code and constitute an integral part of all service agreements concluded with customers by the entrepreneur Marcin Borowski, conducting business under the name “Marcin Borowski MB print” with its registered office in Szczecin, ul. Lewandowskiego 5/29, 70-237 Szczecin, NIP: 8513144062, REGON: 368295020 [hereinafter: “MB PRINT”].
    2. The provisions of the GTC may be changed or excluded from application only in relation to a specific contract and only through consistent declarations of the parties in writing.
    3. In the event of any contradictions between the provisions of the GTC and the order, purchase order, contract, or any other document confirming the legal relationship between the parties, the provisions contained in these GTC shall take precedence.
    4. The provisions of the GTC apply from the moment they are delivered to the customer in any form, so that the customer can store and reproduce the GTC in the ordinary course of business.

    II. PLACING AN ORDER AND CONCLUDING A CONTRACT

    1. A customer interested in concluding a contract contacts MB PRINT via the website, email (e-mail: info@mbprint.pl), phone, or private message to MB PRINT’s profile on the “Facebook” social network with a request for quotation [hereinafter: “Inquiry”], which should include in particular:
      • sending a computer file or a link to a website where the computer file is located, the contents of which are to be printed [hereinafter: “Production File”];
      • indicating detailed specifications of the order;
      • specifying the deadline for completing the order.
    2. The Inquiry serves as the basis for MB PRINT to prepare a price quote for the order [hereinafter: “Quote”].
    3. The conclusion of the contract is preceded by the customer placing an order based on the Quote [hereinafter: “Order”]. The Order can be placed via email.
    4. Placing an Order is equivalent to the customer’s declaration that neither the transfer of any materials by the customer for the purpose of contract execution by MB PRINT, nor the execution of the contract itself by MB PRINT, violates the rights of third parties, including primarily copyrights and related rights of third parties. Thus, the customer undertakes to release MB PRINT from liability in the event that third parties pursue any claims against MB PRINT on this account.
    5. Within 7 days of placing the Order, MB PRINT will verify the Order for compliance with the Inquiry and Quote, and in case of compliance, will confirm the Order to the customer, which is equivalent to concluding the contract.

    III. ORDER EXECUTION

    1. The subject of the Order will be made with MB PRINT materials. MB PRINT has the right to choose materials and solutions not specified in the Order.
    2. The deadline for completing the subject of the Order is specified in the Order. The deadline referred to in the preceding sentence begins from the moment of payment of the remuneration referred to in point IV paragraph 2 below, or if the deadline is specified as a specific date, this deadline is extended accordingly.
    3. Orders are sent to the customer via mail or a company providing similar services.
    4. Due to technological limitations of production machines, the following deviations are acceptable:
      • for double-sided printing, front/back alignment up to 3 mm;
      • for sheet cutting up to 2 mm;
      • for folding and creasing up to 1 mm;
      • for color alignment up to 0.2 mm;
      • color deviation deltaE 10 for ISO Coated v2 print standard;
      • for elements die-cut from cardboard, front/back alignment up to 5 mm and die-cutting accuracy up to 3 mm relative to one side.
    5. MB PRINT is responsible for the services provided when the Production Files are prepared in accordance with the guidelines previously sent to the customer.
    6. Delivery terms for shipments outside Poland are DAP INCOTERMS 20.

    IV. REMUNERATION

    1. For the services covered by the Order, MB PRINT is entitled to remuneration in the amount agreed by the parties in the Order [hereinafter: “Remuneration”].
    2. The Remuneration is payable in advance within 7 days from the date of concluding the contract referred to in point II paragraph 5 above in a cashless form:
      • to MB PRINT’s bank account number: 38 1140 2004 0000 3902 7709 3415 (PLN payments) or 30 1140 2004 0000 3612 1200 2210 (EUR payments).
      • through the Tpay/Przelewy24/Autopay payment gateway.
    3. The day of payment of the Remuneration is the day when MB PRINT’s bank account is credited.
    4. If the customer fails to pay the Remuneration within the deadline referred to in paragraph 2 above, MB PRINT may withdraw from the concluded contract due to the customer’s sole fault.
    5. MB PRINT is an active VAT payer. In case of doubt, MB PRINT’s Quote is a net amount, which is increased by VAT at the applicable rate.

    V. COMPLAINTS

    1. The customer may file a complaint regarding both the quantity and quality of the subject of the Order.
    2. Complaints must be submitted in email form to info@mbprint.pl within 7 days from the date of receipt of the subject of the Order, under pain of nullity.
    3. After reviewing the complaint within 7 days, MB PRINT will contact the customer to arrange and conduct a verification of the subject of the Order. After verifying the Order, MB PRINT either accepts the complaint and sets a deadline for correct execution of the subject of the Order or rejects the complaint as unfounded.
    4. Filing a complaint does not affect the obligation to pay the Remuneration.
    5. The customer may send the complained Order to the address Wierzbowa 85, 71-014 Szczecin.

    VI. CONFIDENTIALITY

    1. MB PRINT and the customer are obliged to keep confidential all information concerning the other party, in particular, neither party may, without the consent of the other party, transfer or otherwise disclose to third parties any confidential information concerning the other party, obtained during the execution of the Order.
    2. Confidential information includes primarily personal data, financial, technical, technological, commercial, organizational, and other information, the disclosure of which may have a significant impact on the functioning of a given party.
    3. The parties are obliged to take all necessary actions to ensure that the personnel of each party maintain the confidentiality of information.
    4. The parties are entitled to disclose to third parties information about the fact of concluding the contract for marketing purposes.
    5. The provisions of this chapter are binding on the parties during the cooperation and for a period of 3 years from the date of its termination.

    VII. FINAL PROVISIONS

    1. The customer is not entitled to withdraw from the contract concluded outside the business premises or at a distance in relation to contracts where the subject of the service is a non-prefabricated item, produced according to the customer’s specifications or serving to satisfy their individualized needs, pursuant to Article 38 point 3 of the Act of May 30, 2014, on consumer rights.
    2. In matters not regulated in the GTC, generally applicable provisions of Polish law shall apply.
    3. Any disputes arising between the parties related to the conclusion or performance of the contract shall be submitted for resolution to the competent common court in Szczecin.
    4. The parties may not transfer any rights and obligations resulting from the contract to third parties without the written consent of the other party, under pain of nullity.
    5. Any changes and additions to the Order will be valid only after their confirmation in documentary form, under pain of nullity, by both parties.
    6. The GTC are valid indefinitely for all Orders placed by MB PRINT customers from November 25, 2025.
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